Shipping Policy

Shipping & Delivery Policy

All orders qualify for free shipping. Estimated Delivery Time = Order Processing Time + Shipping Transit Time.

Shipping Destinations

We currently ship to the following countries and regions: United States and Canada.

Orders with shipping addresses outside these two countries cannot be processed; such orders will be cancelled and fully refunded. If you are located in another region and would like to place an order, please contact our customer service team at support@rchandelier.com before ordering so we can check whether delivery can be arranged.

Taxes, Duties & Customs Clearance — Already Included

All applicable import duties, taxes and customs clearance fees are already included in the price you pay. There is nothing extra to pay when your order arrives: you will not receive a separate customs or duty invoice, and no payment is required on delivery.

Our logistics partners handle customs clearance for every order shipped to the United States and Canada, so no action is needed on your side. If a carrier ever asks you for an additional payment, please contact us before paying so we can verify it.

Processing & Transit Times

Large items (package dimensions exceeding 30 inches): order processing time 30–31 business days, shipping transit time 30–31 business days. Large items are shipped exclusively via sea freight.

Expedited shipping: if your project has a tight deadline, please contact Customer Service before ordering to inquire about expedited options. Payment of the applicable expedited fee allows for accelerated production and shipping.

All listed shipping and delivery dates are estimates. Actual transit times may vary due to factors such as the carrier, shipping method and holidays. Order cutoff times are determined by the standards of the respective shipping carrier. During store promotional events, the overall delivery timeline may be slightly extended.

Changing Your Shipping Address

Before your order ships: you can change your shipping address free of charge. Email support@rchandelier.com with your order number and the new address. Please contact us as early as possible, because once an order has entered dispatch we may no longer be able to change it.

After your order ships but before delivery: we will do our best to request an address change with the carrier. Any actual cost charged by the carrier for the change (re-routing, re-delivery, storage or related fees) is the customer's responsibility, and must be settled before the change is applied.

After delivery: an address change is no longer possible. If a parcel cannot be delivered because the shipping address was entered incorrectly or the recipient was unavailable, any return or re-delivery cost is the customer's responsibility.

Please always double-check your shipping address before checkout.

Order Changes & Cancellation

Orders can be modified or cancelled before they are dispatched, so please contact Customer Service as soon as possible. Once an order has been dispatched or is in transit, it cannot be cancelled or modified; returns are handled under our Returns & Refunds Policy.

Order Confirmation & Shipping Notifications

Immediately after successfully placing an order, you will receive an order confirmation email. Once your items have been dispatched, we will send a second email containing a shipping notification and your logistics tracking number. The tracking number typically becomes active and searchable within 24 hours.

The estimated delivery timeline begins calculating from the moment the order is confirmed. This includes a 24-hour order processing window, after which your items will be scheduled for warehouse dispatch and shipment on the next business day.

Order Tracking

Once your package has been dispatched, the logistics information and tracking number will be sent to the contact details you provided. You may use this tracking number to monitor your package's real-time location via the shipping carrier's official website. Please ensure that the tracking number you use matches the official carrier-issued tracking number.

If you encounter issues such as an unsearchable tracking number or logistics anomalies, please contact our customer service team.

Official Website Support: rchandelier.com
Contact Email: support@rchandelier.com
Customer Service Hours: 24/7 Online Support

For logistics and delivery details regarding other regions, please feel free to email our customer service team at any time.