Shipping policy
Shipping & Delivery Details
All orders qualify for free shipping. Estimated Delivery Time = Order Processing Time + Shipping Transit Time.
Shipping Destinations
We currently ship to the following countries and regions:
United States
Canada
Orders with shipping addresses outside these two countries cannot be processed; such orders will be cancelled and fully refunded. If you are located in another region and would like to place an order, please contact our customer service team at support@rchandelier.com before ordering so we can check whether delivery can be arranged.
Standard Small Items (Under 30 inches): Order Processing Time: 3–7 business days; Shipping Transit Time: 6–12 business days.
Large Items (Package dimensions exceeding 30 inches): Large items are shipped exclusively via sea freight, with a total transit time of 4–6 weeks.
Special Order Notes: For products featuring complex designs or large-scale custom specifications—which involve intricate production processes—the order processing cycle may be extended to 7–15 business days. If your project has a tight deadline, please contact Customer Service to inquire about expedited shipping options; payment of the applicable expedited fee allows for accelerated production and shipping.
All listed shipping and delivery dates are estimates; actual transit times may vary due to factors such as the carrier, shipping method, holidays, etc. Order cutoff times are determined by the standards of the respective shipping carrier.
Order Confirmation & Shipping Notifications
Immediately after successfully placing an order, you will receive an order confirmation email. Once your items have been dispatched, we will send a second email containing a shipping notification and your logistics tracking number. The tracking number typically becomes active and searchable within 24 hours.
Due to regional tax regulations and logistical constraints, the shipping address cannot be modified once an order has been submitted. Orders that have already been placed or are currently in transit cannot be cancelled or modified. Please carefully verify your shipping information before placing an order to ensure its accuracy.
Order Tracking Methods
The estimated delivery timeline begins calculating from the moment the order is confirmed. This includes a 24-hour order processing window, after which your items will be scheduled for warehouse dispatch and shipment on the next business day. During store promotional events, the overall delivery timeline may be slightly extended.
Once your package has been dispatched, the logistics information and tracking number will be sent to the contact details you provided. You may use this tracking number to monitor your package's real-time location via the shipping carrier's official website. Please ensure that the tracking number you use matches the official carrier-issued tracking number. If you encounter issues such as an unsearchable tracking number or logistics anomalies, please contact our customer service team via the following channels for assistance:
Official Website Support: rchandelier.com
Contact Email: support@rchandelier.com
Customer Service Hours: 24/7 Online Support
For logistics and delivery details regarding other regions, please feel free to email our customer service team at any time.